Unit 1 Business Negotiation Thinking, Psychology and Language Arts商務談判思維、心理與語言藝術 Task 1 Business Negotiation Thinking商務談判思維 Task 2 Business Negotiation Psychology商務談判心理 Task 3 Language Arts in Business Negotiations商務談判語言藝術 Unit 2 Types of Business Negotiations商務談判的類型 Task 1 Domestic Business Negotiations國內商務談判 Task 2 International Business Negotiations國際商務談判 Task 3 Negotiations for Merchandise Trade商品貿易談判 Task 4 Negotiations for Non-Merchandise Trade非商品貿易談判 Task 5 Multi-Party and Multi-Phased Negotiations多方多階段談判 Unit 3 Preparation and Organization for Business Negotiations商務談判準備與組織 Task 1 An Introduction to International Business Negotiations認識國際商務談判 Task 2 Determination of Negotiating Goals談判目標的確定 Task 3 Information Gathering in Business Negotiation商務談判信息收集 Task 4 Avoidance of Negotiation Risks談判風險規避 Task 5 Making a Negotiation Plan談判方案的擬定 Task 6Choices of Negotiation Styles談判方式的選擇 Unit 4 Business Negotiation Communication商務談判溝通 Task 1 Factors and Types of Business Negotiation Communication商務談判溝通的要素和分類 Task 2 Language in Business Negotiation Communication商務談判溝通的語言 Task 3 Language Skills in Business Negotiation Communication商務談判溝通的語言技巧 Task 4 Non-Verbal Language in Business Negotiation Communication商務談判溝通的行為語言 Unit 5 Strategies and Tactics for Business Negotiations商務談判策略與技巧 Task 1 Strategic Considerations策略思考 Task 2 Five Common Negotiation Strategies五項基本談判策略 Task 3 Tactics for Each Negotiation Strategy談判策略的技巧 Unit 6 Initiating Business Negotiations商務談判開局 Task 1 Creating a Good Atmosphere of Negotiations營造良好的談判氛圍 Task 2 Strategies in Initiating Negotiations談判開局策略 Task 3 Opening Statements開局陳述 Unit 7 Business Negotiation Consultation商務談判磋商 Task 1 Strategies of Offer報價策略 Task 2 Strategies of Bargaining議價策略 Task 3 Making Concessions讓步 Unit 8 Deadlock Settlement in Business Negotiation商務談判僵局處理 Task 1 The Causes Leading to Deadlocks僵局產生的原因 Task 2 Strategies of Breaking a Deadlock突破僵局的策略 Task 3 Making a Deadlock制造僵局 Unit 9 Business Contracts商務合同 Task 1 Strategies to Bringing to Sign a Contract合同簽訂促成策略 Task 2 Format and Content of a Business Contract商務合同格式與內容 Task 3 Strategies for Signing a Business Contract簽訂商務合同的技巧 Unit 10 Business Negotiations on Settling Disputes商務談判糾紛處理 Task 1 The Identification of Business Disputes商務糾紛事故認定 Task 2 Liability Ascription責任歸屬 Task 3 Claim and Settlement索賠與理賠 Task 4 Mediation and Arbitration調解與仲栽 Unit 11 Business Negotiation Etiquette商務談判禮儀 Task 1 General Requirements of Business Negotiation Etiquette商務談判禮儀的一般要求 Task 2 Telephone Communication Etiquette電話溝通禮儀 Task 3 Meeting Etiquette會面禮儀 Task 4 Business Welcoming and Seeing-off Etiquette商務迎送禮儀 Task 5 Business Seating Etiquette座次安排商務禮儀 Unit 12 Cultures and Taboos in Business Negotiations商務談判中的文化與禁忌 Task 1 The Influence of Cultural Differences on Business Negotiation文化差異對商務談判的影響 Task 2 The Strategies of Dealing with Cultural Differences in Business Negotiation商務談判中應對文化差異的策略 Task 3 Taboos of Different Negotiating Rivals不同談判對手的禁忌 Task 4 Cultural Differences and Negotiating Styles文化差異與談判風格 References