INTRODUCTION　What Is Crucial Accountability? And Who Cares? 引言　什么是關鍵責任？誰關心？ PART ONE　Work on Me First: What to Do Before an Accountability Discussion **部分　從我做起：在問責對話之前要做什么 CHAPTER 1　Choose What and If: How to Know What Conversation to Hold and If You Should Hold It 第1 章　選擇談什么和是否談：如何知道你要談什么，以及你是否應該談論它 CHAPTER 2　Master My Stories: How to Get Your Head Right Before Opening Your Mouth 第2 章　掌控我的故事：如何在開口之前保持頭腦清醒 PART TWO　Create Safety: What to Do During an Accountability Discussion 第二部分　營造安全氛圍：在問責對話過程中要做什么 CHAPTER 3　Describe the Gap: How to Start an Accountability Discussion 第3 章　描述差距：如何開始一場問責對話 CHAPTER 4　Make It Motivating: How to Help Others Want to Take Action 第4 章　激發動機：如何幫助他人使之想要采取行動 CHAPTER 5　Make It Easy: How to Make Keeping Commitments (Almost) Painless 第5 章　化難為易：如何讓他人（幾乎）不痛苦地遵守承諾 CHAPTER 6　Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk 第6 章　保持專注和靈活：當他人轉移話題、大喊大叫或生氣時做什么 PART THREE　Move to Action: What to Do After an Accountability Discussion 第三部分　走向行動：在問責對話之后要做什么 CHAPTER 7　Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action 第7 章　商定一個行動計劃并跟進：如何取得承諾并付諸行動 CHAPTER 8　Put It All Together: How to Solve Big, Sticky, Complicated Problems 第8 章　整合起來：如何解決大的、棘手的、復雜的問題 CHAPTER 9　The 12 “Yeah-Buts”: How to Deal with the Truly Tough 第9 章　12 個“對，但是”情況：如何應對真正艱難的處境 APPENDIX A　Where Do You Stand? A Self-Assessment for Measuring Your Accountability Discussion Skills 附錄A　你的問責對話技能處在哪個水平？ 一份自我評估表 APPENDIX B　Six-Source Diagnostic Questions: The Six-Source Model 附錄B　基于行為的6 個影響源的診斷問題：影響源模型 APPENDIX C　When Things Go Right 附錄C　當事情進展順利時 APPENDIX D　Discussion Questions for Reading Groups 附錄D　供閱讀小組討論的問題