UNIT ONE （管理與管理職能） PART ONE： TEXT FOR FAST READING SOME MYTHS ABOUT MANAGERS PART TWO： TEXT MANAGER ROLES PART THREE： TEXT FOR AUXILARY READING THE ROLE OF CEO： A ROUNDTABLE DISCUSSION UNIT TWO （管理思想與管理變革） PART ONE： TEXT FOR FAST READING THE EVOLUTION OF MANAGEMENT THOUGHT PART TWO： TEXT THREE SCHOOLS OF MANAGEMENT THOUGHT PART THREETEXT FOR AUXILIARY READING MANAGING IN THE NEW ECONOMY： EVOLUTION OR REVOLUTION？ UNIT THREE （管理與領導藝術） PART ONE： TEXT FOR FAST READING LEADING THE LEARNING ORGANIZATION PART TWO： TEXT HOW CULTURAL FACTORS AFFECT LEADERSHIP PART THREE： TEXT FOR AUXILIARY READING THE LOST ART OF LEADERSHIP UNIT FOUR （組織管理——學習型組織） PART ONE： TEXT FOR FAST READING MAKE LEARNING MATIER： BECOMING A LEARNING ORGANIZATION PART TWO： TEXT LEARNING ORGANIZATION PART THREE： TEXT FOR AUXILIARY READING THE FIVE AXIOMS FOR A LEARNING ORGANIZATION UNIT FIVE （戰略與計劃管理） PART ONE： TEXT FOR FAST READING /56 STRATEGIC PLANNING： AN ESSENTIAL TOOL FOR ORGANIZATION SUCCESS AND GROWTH PART TWO： TEXT INCREASING THE FIRMS STRATEGIC IQ DYNAMIC VERSUS STATIC STRATEGIC PLANNING PART THREE： TEXT FOR AUXILIARY READING STRATEGIC GROWTH MANAGEMENT UNIT SIX （管理控制與風險管理） PART ONE： TEXT FOR FAST READING THE CONTROL FUNCTION OF MANAGEMENT PART TWO： TEXT RISK ASSESSMENT AND RISK MANAGEMENT PART THREE： TEXT FOR AUXILIARY READING NEW RISKS IN INTERNATIONAL BUSINESS UNIT SEVEN （信息管理） PART ONE： TEXT FOR FAST READING MANAGEMENT INFORMATION SYSTEM （MIS） PART TWO： TEXT ESTABLISHING A MANAGEMENT INFORMATION SYSTEM PART THREE： TEXT FOR AUXILIARY READING INFORMATION MANAGEMENT UNIT EIGHT （目標管理與流程現再造） PART ONE：TEXT FOR FAST READING MANAGEMENT BY OBJECTIVES PART TWO： TEXT PROCESS MAPPING AND BUSINESS PROCESS REDESIGN PART THREE： TEXT FOR AUXILIARY READING PROCESS WARS UNIT NINE （標桿管理） PART ONE： TEXT FOR FAST READING BENCHMARKING INTANGIBLES PART TWO： TEXT BENCHMARKING PART THREE： TEXT FOR AUXILIARY READING BENCHMARKING： LEVERAGING BEST-PRACTICE STRATEGIES UNIT TEN （績效管理） PART ONE：TEXT FOR FAST READING BALANCED SCORECARD， BALANCED STRATEGIES PART TWO： TEXT ESTABLISHING BALANCED SCORECARDS PART THREE： TEXT FOR AUXILIARY READING A PROCESS APPROACH TO SIX SIGMA UNIT ELEVEN （知識管理） PART ONE： TEXT FOR FAST READING CORE COMPETENCIES OF KNOWLEDGE PART TWO： TEXT WHAT IS KNOWLEDGE AND CAN IT BE MANAGED？ PART THREE： TEXT FOR AUXILIARY READING PLAYING AN INTEGRAL ROLE IN KNOWLEDGE MANAGEMENT UNIT TWELVE （關系管理與價值管理） PART ONE： TEXT FOR FAST READING THE CUSTOMER VALUE CHAIN PART TWO： TEXT CUSTOMER RELATIONSHIP MANAGEMENT FACES THE CHANNEL CHALLENGE PART THREE： TEXT FOR AUXILIARY READING VALUE PLANNING： TIlE NEW APPROACH TO BUILDING VALUE EVERY DAY UNIT THIRTEEN （服務管理） PART ONE： TEXT FOR FAST READING SERVICE LEVEL AGREEMENTS： CONSEQUENCES FOR NON- PERFORMANCE PART TWO： TEXT THE SERVICE SUPPLY CHAIN： AN UNTAPPED OPPORTUNITY PART THREE： TEXT FOR AUXILIARY READING CONSIDERATIONS FOR YOUR WEB-BASED CUSTOMER SUPPORT SOLUTION UNIT FOURTEEN （跨文化管理） PART ONE： TEXT FOR FAST READING WHAT IS INTERCULTURAL MANAGEMENT？ PART TWO： TEXT TRANSCULTURAL COMPETENCE， THE KEY TO LEADERSHIP IN A GLOBALISING WORLDFINANCIAL TIMES PART THREE： TEXT FOR AUXILIARY READING MIND THE GAP！ ——HOW TO ENSURE THAT GLOBAL E-TRAINING MEETS LOCAL REQUIREMENTS