Module 1 FrontOffice
Unit 1 Introduction to Front Office
Unit 2 Front-desk Services
Unit 3 Services after Check-in
Unit 4 Operator Services

Module 2 Housekeeping Services
Unit 1 Housekeeping Services
Unit 2 Laundry Services
Unit 3 Emergency Services

Module 3 Food and Beverage
Unit 1 Chinese Restaurant
Unit 2 Western Restaurant

Appendix
Appendix Ⅰ： Common Sentences for an Operator
Appendix Ⅱ： Common Spoken English for Front Desk Service
Appendix Ⅲ： Hotel Terminology
Appendix Ⅳ： 30 Common English Sentences for Dinner Service
Appendix Ⅴ： Common Spoken English for Housekeeping Service
Appendix Ⅵ： Common Questions of Competition for Dinner Service
References