Unit 1 Getting Ready for Work　乘務準備 001
Section Ⅰ Pronunciation and Intonation 語音和語調 001
Section Ⅱ Working Conversation 工作會話 006
Section Ⅲ Reading 閱讀 008
Section Ⅳ Skill Training Tasks 技能訓練 012

Unit 2 Passenger Guide　旅客引導 015
Section Ⅰ Pronunciation and Intonation 語音和語調 015
Section Ⅱ Working Conversation 工作會話 019
Section Ⅲ Reading 閱讀 022
Section Ⅳ Skill Training Tasks 技能訓練 025

Unit 3 Using Facilities　設備使用 028
Section Ⅰ Pronunciation and Intonation 語音和語調 028
Section Ⅱ Working Conversation 工作會話 032
Section Ⅲ Reading 閱讀 034
Section Ⅳ Skill Training Tasks 技能訓練 038

Unit 4 Passenger Service　旅客服務 041
Section Ⅰ Pronunciation and Intonation 語音和語調 041
Section Ⅱ Working Conversation 工作會話 048
Section Ⅲ Reading 閱讀 050
Section Ⅳ Skill Training Tasks 技能訓練 054

Unit 5 Safety and Health　安全與健康 056
Section Ⅰ Pronunciation and Intonation 語音和語調 056
Section Ⅱ Working Conversation 工作會話 060
Section Ⅲ Reading 閱讀 062
Section Ⅳ Skill Training Tasks 技能訓練 066

Unit 6 Culture and Communication　文化與交流 068
Section Ⅰ Pronunciation and Intonation 語音和語調 068
Section Ⅱ Working Conversation 工作會話 071
Section Ⅲ Reading 閱讀 074
Section Ⅳ Skill Training Tasks 技能訓練 077

Unit 7 Solving Problems　問題處理 081
Section Ⅰ Pronunciation and Intonation 語音和語調 081
Section Ⅱ Working Conversation 工作會話 084
Section Ⅲ Reading 閱讀 087
Section Ⅳ Skill Training Tasks 技能訓練 091

Unit 8 Perfect Journey　完美旅行 094
Section Ⅰ Pronunciation and Intonation 語音和語調 094
Section Ⅱ Working Conversation 工作會話 097
Section Ⅲ Reading 閱讀 099
Section Ⅳ Skill Training Tasks 技能訓練 102

附錄 105
Ⅰ. 鐵路服務規章 105
Ⅱ. 鐵路互聯網購票身份核驗須知 106
Ⅲ. 廣深港高速鐵路跨境旅客運輸組織規則 110
Ⅳ. 鐵路旅客電子客票暫行實施辦法 119

References 122