Preparing to communicate across cultures 1 Developing intercultu ral skills A Desc ribing corporate cultu res B Developing flexible thinking to deal with diffe rent inte rcultural situations 2 Managing fi rst meetings A Strategies for managing fi rst meetings B Building relationships 3 Communicating effectively A Communicating clearly-good and bad news B Managing conversation styles 4 Managing international meetings A Decision making B Dealing with diffe rent and difficult styles of communication 5 Becoming a better listener A Clarifying meaning B Listening effectively 6 Presenting across cultu res A Customising your message for diffe rent audiences B Managing questions effectively 7 Writing emails A Communicating clearly in emails B Communicating sensitive messages effectively 8 Negotiating ac ross cultures A Setting clear objectives for a negotiation B Influencing strategies for negotiations 9 Managing conflict A Understanding and avoiding conflict B Dealing with conflict 10 Working in an international team A Introducing yourself to your team B Giving and responding to team feedback 11 Managing diversity and c reativity A Getting{he besl out of an international team B Problem—solving techniques 12 Profiling you r intercultu ral competence Self-profiling of inte rcultural competence and development of a pe rsona action nlan Huaio scrlpts Key and commentary Communication tasks Further reading Acknowledaements