unit 1 making and answering telephone
接打電話
  1.1 answering an acquaintance's phone
  接聽熟人電話
  1.2 answering a stranger's phone
  接聽陌生人電話
  1.3 call transferring
  轉(zhuǎn)接電話
  1.4 answering the phone for your boss
  上司不在或?yàn)樯纤緭躐{的電話
  1.5 leaving and taking messages
  電話留言和記錄
  1.6 when the telephone line is busy
  電話占線
  1.7 handling calls of wrong numbers
  接到撥錯(cuò)的電話和撥錯(cuò)電話后
  1.8 international telephone
  國際電話
  1.9 making and answering telephone calls by a secretary
  秘書如何接打電話
unit 2 reception
接待
  2.1 making appointments
  安排約見
  2.2 changing an appointment
  改變約見
  2.3 receiving visitors with an appointment
  接待有約而來者
  2.4 receiving visitors without an appointment
  接待無約而來者
  2.5 how to make visitors wait
  請(qǐng)來客等候
  2.6 declining visitors for your boss
  擋駕
  2.7 reception timetable
  接待表
  2.8 how to receive visitors
  如何接待來客
  2.9 how to make appointments
  如何安排約見
unit 3 arranging schedules and business trips for your boss
上司工作日程和商務(wù)旅行安排
  3.1 arranging schedules
  工作日程安排
  3.2 arranging business trips
  商務(wù)旅行安排
  3.3 booking airplane tickets
  預(yù)訂機(jī)票
  3.4 enquiring about railway tickets
  詢問火車票
  3.5 booking hotel rooms
  預(yù)訂賓館房間
  3.6 on the journey
  旅途中
  3.7 appreciation letters
  感謝函
unit 4 arranging meetings
安排會(huì)議
  4.1 meeting announcements
  會(huì)議通知
  4.2 meeting schedules
  會(huì)議日程表
  4.3 useful english words in conference
  會(huì)議服務(wù)中常用英語
  4.4 meeting minutes
  會(huì)議記錄
  4.5 how to prepare an agenda
  如何制定議程
unit 5 mails，telexes and faxes
處理郵件和電傳、傳真
  5.1 registration of incoming mails
  收到郵件登記
  5.2 registration of expected mails
  將要收到郵件登記
  5.3 preparing mail digest
  郵件摘要
  5.4 forwarding of mails
  郵件轉(zhuǎn)送
  5.5 mail routing slip
  郵件傳閱
  5.6 telexes
  電傳
  5.7 faxes
  傳真
  5.8 how to deal with incoming mails
  如何處理收到的郵件
unit 6 how to write english letters
英文信函的寫法
  6.1 an example
  普通英文信函舉例
  6.2 the structure of an english letter
  普通英文信函的結(jié)構(gòu)
  6.3 business letters
  英文商務(wù)信函
  6.4 format of english letters
  英文信函的格式
  6.5 the envelope
  英文信封的寫法
unit 7 letters in socialization
常用社交類英文信
  7.1 invitations and replies
  邀請(qǐng)與答復(fù)
  7.2 appreciation letters
  感謝信
  7.3 congratulation letters
  賀信
  7.4 condolence letters
  慰問信
unit 8 business letters(i)
商務(wù)信函(一)
  8.1 enquiry and offer
  詢價(jià)和報(bào)價(jià)信
  8.2 order
  訂購信
  8.3 shipment
  裝運(yùn)
  8.4 payment
  付款信函
unit 9 business letters(ⅱ)
商務(wù)信函(二)
  9.1 trade contract
  貿(mào)易合同
  9.2 claims
  索賠
  9.3 settlement of claims
  理賠
unit 10 application for an secretarial job
如何應(yīng)聘涉外秘書職位
  10.1 writing application letters
  寫應(yīng)聘信
  10.2 writing a resume
  寫簡歷
  10.3 job interview skills
  求職面試技巧
  10.4 interview dialogues
  面試對(duì)話
  10.5 testing one's skills
  技能測試
  10.6 after the interview
  面試后
  10.7 how to prepare for an interview
  如何為面試作準(zhǔn)備
參考文獻(xiàn)
后記