Part One Hotel Courtesy EnglishUnit 1 Hotel Courtesy EnglishPart Two Food and Beverage DepartmentUnit 2 Reserving the TableDialogue One： Reserving the TableDialogue Two： Changing the Dinner TimeText ： Banquet ServiceDialogue Three： Banquet ReservationUnit 3 Receiving the GuestDialogue Four： Receiving the GuestDialogue Five： Receiving the Guest who has no ReservationDialogue Six： Recommending the Guest to WaitUnit 4 Taking OrderText： Knowledge about Western FoodDialogue Seven： Taking Order about Western FoodDialogue Eight： American-Style BreakfastText： Knowledge about Chinese FoodDialogue Nine： Taking Order about Chinese FoodUnit 5 Bar ServiceText： Knowledge about BeverageDialogue Ten： At the BarDialogue Eleven： Ordering the Foreign WineDialogue Twelve： Ordering the Chinese WineUnit 6 Service during the MealDialogue Thirteen： Service during the Meal （1）Dialogue Fourteen ： Service during the Meal （2）Dialogue Fifteen ： Service during the Meal （3）Unit 7 Settling the BillDialogue Sixteen： Setding the Bill for the Staying GuestDialogue Seventeen： Setding the Bill in CashDialogue Eighteen： Settling the Bill by Credit CardPart Three The Front Office and Housekeeping ServiceUnit 8 Reservation DeskDialogue Nineteen： Reserving the RoomDialogue Twenty： Group ReservationUnit 9 Reception DeskDialogue Twenty-One： Receiving the GuestDialogue Twenty-Two： Receiving the Group GuestsDialogue Twenty-Three： Recommending the Local RestaurantDialogue Twenty-Four： Morning CallDialogue Twenty-Five： Handling the ComplaintsUnit 10 Bellman's ServiceDialogue Twenty-Six： Leading the Guest to the RoomDialogue Twenty-Seven： Introducing the Hotel and the Service FacilitiesUnit 11 Floor Attendant's ServiceDialogue Twenty-Eight： Cleaning the Room （1）Dialogue Twenty- Nine ： Cleaning the Room （2）Dialogue Thirty： Dealing with the Emergency （Taking Care of the Sick Guest ）Dialogue Thirty-One： Introducing the Laundry Time and the PriceDialogue Thirty-Two： Returning the Laundry Unit 12 Check-outDialogue Thirty -Three： Exchanging the Money for the GuestDialogue Thirty -Four： Settling the Bill in CashDialogue Thirty-Five： Settling the Bill by Credit Card參考書目