Project One Front Office Service Task One Room Reservation Task Two Concierge Service Task Three Reception Service Task Four Operator Task Five Business Center service Project Two Housekeeping Task One Chamber Service Center Task Two Floor Service Project Three Food and Beverage Task One Reserving A Table Task Two Table Service Task Three Room Service Task Four Bar Service Project Four Other Services Task One Health & Recreation Center Service Task Two Shopping Service Task Three Convention & Exhibition Center Service Project Five Dealing with Guest Complaints Task Guest Complaints 附錄1 Glossary 附錄2酒店職位與職務 附錄3酒店部門名稱 附錄4酒店常見設施與家具 參考文獻